OCR Complaints Part 3: Mediation, Rebuttal, and Resolution Explained

What happens after you file an OCR complaint?
In Part 3 of our special series on how to file effective OCR (Office for Civil Rights) complaints, Karen Mayer Cunningham, Special Education Boss®, walks you through everything that happens once your complaint is opened for investigation—including mediation options, rebuttal strategies, and meaningful resolutions.

This episode covers:

✅ What the OCR looks for when opening an investigation
✅ Why mediation is always voluntary—but often powerful
✅ Real examples of how compensatory services and training were negotiated
✅ What to include in your rebuttal if a district disputes your claims
✅ Why every complaint needs clear documentation, timelines, and expectations
✅ What to say (and not say) when engaging with investigators
✅ How to respond when your case is transferred to a new investigator
✅ What "resolution" really means—and how to make it work for your child

Whether you're a parent, advocate, or professional supporting students with disabilities, this deep dive gives you the language, tools, and mindset to stay in the fight for a Free Appropriate Public Education (FAPE).

📌 Related trainings mentioned:
➡️ Part 1: How to File an OCR Complaint
➡️ Part 2: What Happens After You File
📚 Get 50% off the 2-Day Intensive On-Demand Training until the end of JULY: Use code JULY at checkout
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“When we get it right for the child, we get it right for everyone.”
— Karen Mayer Cunningham